付款協助
Payment Assistance: Troubleshooting Card Payment Issues
Dear Customer,
If your credit/debit card payment was declined during checkout, this is usually due to automated cross-border security protocols. Please try the following steps to resolve the issue:
-
Authorize Cross-Border Transaction with Your Bank
Most declined payments occur because your card issuer blocks international online transactions by default. Please call the number on the back of your card and ask them to authorize this transaction.
-
Complete 3D Secure / OTP Verification
Ensure that you have entered the one-time passcode (SMS or banking app verification) within the specified timeframe.
-
Log into PayPal or Try a Different Card
If you attempted to pay via "Guest Checkout", PayPal may restrict the transaction. Logging into an existing PayPal account or using an alternative card often resolves the issue immediately.
-
Use an Incognito/Private Window
Browser extensions or cached data may interfere with the payment gateway. Please try opening the checkout link in a Private/Incognito browser window.
If you still encounter issues, please let us know and we will be happy to assist you with alternative payment methods.
【付款協助】信用卡結帳失敗排除步驟
親愛的顧客您好，
若您在結帳時遇到信用卡刷卡失敗或交易被拒絕，請參考以下常見解決方式：
-
聯繫您的發卡銀行授權交易
跨國線上交易常被銀行自動風控系統攔截。請致電卡片背面的客服電話，告知銀行「正在進行一筆跨國線上消費」，請客服放行交易後再次嘗試。
-
確認 3D 驗證碼（OTP）輸入
請確認手機簡訊或行動銀行 App 是否收到即時驗證碼，並於有效時間內完成輸入。
-
登入 PayPal 帳號或更換卡片
若您目前使用「訪客身分（Guest Checkout）」刷卡，請嘗試直接登入您的 PayPal 帳號完成結帳，或改用其他信用卡／簽帳金融卡。
-
清除瀏覽器快取或切換無痕視窗
有時瀏覽器外掛或暫存檔可能影響跳轉，建議開啟 Chrome 無痕視窗（Incognito）或更換瀏覽器後再次嘗試。
若嘗試上述方式後仍無法完成付款，請隨時回覆此訊息，我們將為您提供其他替代付款方式！